Hello @Karishma Dubey
Yes, This is Feasible I tested it on my PDI.
There's no OOB Solution - A regular cat.item doesn't show Knowledge articles when the user types in a variables, I even tried with contextual search , There's no existing contextual search table for any catalog table. I tried to create one but the UI type only offers Platform and Workspace, No portal option(Refer Screenshot 1)
So, i created a widget first
Name: KB Suggestions | ID: kb-suggestions
HTML Template
html
<div ng-if="c.articles.length" class="panel panel-default">
<div class="panel-heading">Related articles</div>
<ul class="list-group">
<li class="list-group-item" ng-repeat="a in c.articles">
<a ng-href="?id=kb_article&sys_id={{a.sys_id}}" target="_blank">
{{a.number}} - {{a.short_description}}
</a>
</li>
</ul>
</div>Client controller
javascript
api.controller = function($scope, $rootScope, $timeout) {
var c = this;
c.articles = [];
var pending;
$rootScope.$on('field.change', function(evt, parms) {
if (parms.field.name != 'short_description') return;
if (pending) $timeout.cancel(pending);
pending = $timeout(function() {
var term = parms.newValue || '';
if (term.length < 3) { c.articles = []; return; }
c.server.get({ action: 'search', term: term }).then(function(r) {
c.articles = r.data.articles;
});
}, 400);
});
};Server script
javascript
(function() {
data.articles = [];
if (input && input.action == 'search' && input.term) {
var kb = new GlideRecordSecure('kb_knowledge');
kb.addQuery('workflow_state', 'published');
kb.addQuery('valid_to', '>=', gs.now()).addOrCondition('valid_to', 'ISEMPTY', '');
kb.addQuery('123TEXTQUERY321', input.term);
kb.setLimit(5);
kb.query();
while (kb.next()) {
data.articles.push({
sys_id: kb.getUniqueValue(),
number: kb.getValue('number'),
short_description: kb.getValue('short_description')
});
}
}
})();Next Step 2: Add it to your catalog item
On your catalog item, add a new variable:
- Type: Custom
- Order: higher than your Short description variable
- Type Specifications tab > Widget: KB Suggestions(Refer Screenshot2 &3)
If your variable isn't named short_description, change that name in the client controller.
Step3:
Open your catalog item in the portal, type a keyword that matches a published article in Short description, then press Tab. Below are the things i noticed
- Use $rootScope.$on('field.change'), not $scope.$on. With $scope, the widget never received the change, and nothing appeared.
- Results appear after the user finishes typing and leaves the field (Tab or click away), not on every keystroke.
- The search checks article content as well as titles, so related how-to articles also show up.
Refer Screenshot4 for the final result
If my reply helped, please mark it as Helpful and Accept as Solution
Regards
Raghavendra G
