How to Display list of Incidents opened by logged in users under Knowledge Article

[shaik_irfan]

Hello,

I need display list of Incidents opened by logged in user under Knowledge Article.

I have scrit with which i am able to pull the list of incidents but not sure how to insert the script under Article.

Below is article in which i need to display the list:

[Goran WitchDoc]

Hi,

Where exactly are you going to display this? Is it through a service portal page? If it is, I would probably stay away from this solution since it will require quite a log of customization and in stead on the page that is showing the incident have an extra widget listing the incidents. You can even make it invisible if it isn't the correct knowledge article etc.

//Göran

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[shaik_irfan]

It is on the Knowledge Article page but not on the Service Portal. User Search with the KB number and when he/she opens that should display the List of incidents.

[Goran WitchDoc · Accepted solution]

Hmm.. that doesn't make it easier. I'm not sure this will be worth the time to do it. 

Two solutions I can come up right now.

1. Make a html-link in the article instead that would lead to the list of incidents and make the user click on it to see them.

2. Go all in and edit the ui page for this which is written in jelly.

I would go for nr 1. Since we are looking at both A LOT of hours to do nr. 2 and looking a bit further down the road, nr.2 wouldn't work in e.g. Agent Workspace etc. And give that Next requirements you will get here is to get it to work in the Service Portal as well.

//Göran

Feel free to connect with me:

LinkedIn
Twitter
Subscribe to my YouTube Channel

[shaik_irfan]

Nice advice.. Making a HTML URL will be the great idea. Will convince the same 🙂