How to display short description instead of number when selecting value for a reference field on a form

[bpolo]

We have a reference field (product) on our enhancement table (rm_enhancement). On the product table there is the number field of the product and the short description of the product. When we are on an enhancement form, and select a product , we want the short description to be displayed in the field rather than the number. Please could someone advise how to accomplish this. 

[Aman Kumar S]

For this you will need to change the display value of the Product table, you will have to go to Configure Table for Product,  go to dictionary entries for the table, and set Display as true for short description.

Note: This will be a global change, and it will affect the all the reference of product table 

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

[Aman Kumar S]

Hey @bpolo 

Didn't hear back on this.

Is your issue resolved? If yes, feel free to mark helpful/correct, so it will be helpful for others looking for similar query.

[Shane41]

Hi bpolo,

I would recommend setting the display field to true on the short description dictionary entry for the rm_enhancement table

This field controls what is displayed in fields that reference this table, see documentation below:

https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/field-admi...

Hope this helps,

Shane

[Brian Lancaster]

Best practice would be to do a dictionary override. On the Product table right click on the description filed right click and Choose dictionary. Click on the dictionary override tab and click new. Then check the box next to override display value. Example below with short description we did on the product table.