how to display the value of a reference field using business rule scrpits

[Abhinab Achary1]

Hi All,

I am having issue with displaying the reference field value using business rule advanced scripts..

When normal field is taken its displaying OK but when reference fields is taken into consideration its shows SYS_ID

whereas contact is shown as it is .

i tried with getvalue and all dint help attched is the o/p and the code written

Tried both line 29 and 30 not helping.

Please can you guide.

Thanks

Abhinab

[Pradeep Sharma · Accepted solution]

Hi Abhinab,

Append getDisplayValue() to the reference fields i.e glideinc.caller_id.getDisplayValue()

GlideRecord - ServiceNow Wiki

[Mihir Mohanta]

Use

glideinc.caller_id.getDisplayValue()

Thanks,

Mihir

[Abhinab Achary1]

it worked , I tried with getValue()

can u please tell me what is differnce between the getDisplayValue() and getValue() function

[Abhinab Achary1]

basically the comparison I want to know   of getDisplayValue() and getValue() and getDisplayBox('caller_id').value.. as i tried for the reference and it appears different function needs for different code.. @Mihir Mohanta @pradeep sharma