How to embed a dynamic link in the email notification via mail script

[nameisnani]

Hi Team ,

Need help with the mail script to redirect the user to the survey link . 

https://<instance-name>.service-now.com/esc?id=take_survey&type_id=d241f419471b21100a2e3e58c26d4338

The link should be dynamic .

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {


    gs.log("current " + current.number, 'sys');

    var surv = new GlideRecord('asmt_assessment_instance');
    surv.addNotNullQuery('trigger_id');
    surv.addQuery('trigger_id', current.sys_id);
    surv.query();
    surv.next();
    gs.log("Incident from survey " + surv.number, 'sys');

    var params = current.number + "," + surv.number;
    var subject = "survey:" + surv.number + " " + " " + "incident:" + current.number + " ";
    //var mail = gs.getProperty("instance_name") + "@service-now.com";
    //var mail = "testgpt0070@gmail.com";
    email.setSubject(subject);
    template.print('<br/>In order to improve the quality of our service, we invite you to evaluate the overall processing of your file by clicking on one of the following emoticons:<br/><br/>');

    template.print('<img src="verymad.png" width="51" height="52"/></a>');

    template.print('<img src="mad.png" width="50" height="53"/></a>');

    template.print('<img src="neutral.png" width="49" height="53"/></a>');

    template.print('<img src="happy.png" width="50" height="53"/></a>');

    template.print('<img src="veryhappy.png" width="50" height="53"/></a>')

Thanks in Advance 

@Chuck Tomasi 

[nameisnani]

Hi @Anil Lande 

I have created a Test user and assigned still same issue 

[Anil Lande]

If you are testing incident survey then create one incident and set caller as 'System Administrator'.

Resolve that incident by impersonating itil user

Close that incident by 'System Admin'

Then test the link.

[nameisnani]

@Anil Lande 

This is my survey 

Trigger condition 

nearly i have resolved 5 incidents only 2 survey instance got created .

[Anil Lande]

Hi,

please check both surveys are not assigned to system admin.

You are testing links with system admin, test the link by impersonating the assigned_to user. 

[Anil Lande]

Hi,

Is your issue resolved with the provided steps in previous comments?