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07-24-2023 01:52 AM
Hi Team ,
Need help with the mail script to redirect the user to the survey link .
https://<instance-name>.service-now.com/esc?id=take_survey&type_id=d241f419471b21100a2e3e58c26d4338
The link should be dynamic .
(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */
email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */
event) {
gs.log("current " + current.number, 'sys');
var surv = new GlideRecord('asmt_assessment_instance');
surv.addNotNullQuery('trigger_id');
surv.addQuery('trigger_id', current.sys_id);
surv.query();
surv.next();
gs.log("Incident from survey " + surv.number, 'sys');
var params = current.number + "," + surv.number;
var subject = "survey:" + surv.number + " " + " " + "incident:" + current.number + " ";
//var mail = gs.getProperty("instance_name") + "@service-now.com";
//var mail = "testgpt0070@gmail.com";
email.setSubject(subject);
template.print('<br/>In order to improve the quality of our service, we invite you to evaluate the overall processing of your file by clicking on one of the following emoticons:<br/><br/>');
template.print('<img src="verymad.png" width="51" height="52"/></a>');
template.print('<img src="mad.png" width="50" height="53"/></a>');
template.print('<img src="neutral.png" width="49" height="53"/></a>');
template.print('<img src="happy.png" width="50" height="53"/></a>');
template.print('<img src="veryhappy.png" width="50" height="53"/></a>')
Thanks in Advance
Solved! Go to Solution.
1 ACCEPTED SOLUTION

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07-24-2023 02:22 AM
My Bad,
Please try below.
The URL generated was not correct.
(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */
email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */
event) {
gs.log("current " + current.number, 'sys');
var surv = new GlideRecord('asmt_assessment_instance');
surv.addNotNullQuery('trigger_id');
surv.addQuery('trigger_id', current.sys_id);
surv.query();
surv.next();
gs.log("Incident from survey " + surv.number, 'sys');
var params = current.number + "," + surv.number;
var subject = "survey:" + surv.number + " " + " " + "incident:" + current.number + " ";
//var mail = gs.getProperty("instance_name") + "@service-now.com";
//var mail = "testgpt0070@gmail.com";
email.setSubject(subject);
template.print('<br/>In order to improve the quality of our service, we invite you to evaluate the overall processing of your file by clicking on one of the following emoticons:<br/><br/>');
template.print('<a href="' + gs.getProperty('glide.servlet.uri') + '/esc?id=take_survey&type_id=' + surv.sys_id + '"><img src="verymad.png" width="51" height="52"/></a>');
template.print('<a href="' + gs.getProperty('glide.servlet.uri') + '/esc?id=take_survey&type_id=' + surv.sys_id + '"><img src="mad.png" width="50" height="53"/></a>');
template.print('<a href="' + gs.getProperty('glide.servlet.uri') + '/esc?id=take_survey&type_id=' + surv.sys_id + '"><img src="neutral.png" width="49" height="53"/></a>');
template.print('<a href="' + gs.getProperty('glide.servlet.uri') + '/esc?id=take_survey&type_id=' + surv.sys_id + '"><img src="happy.png" width="50" height="53"/></a>');
template.print('<a href="' + gs.getProperty('glide.servlet.uri') + '/esc?id=take_survey&type_id=' + surv.sys_id + '"><img src="veryhappy.png" width="50" height="53"/></a>')
Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande
Thanks
Anil Lande
15 REPLIES 15
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07-24-2023 05:47 AM
Done Thank you so much for your quick response