Hello Community,
Using Vancouver release, how does one configure contextual search of KB articles from the short_description field of the self-service portal's incident form?
I thought it might be via the record producer configuration "Create Incident" but the *Search Context doesn't have an option for Incident, only Incident Deflection and the * Search Variable only lists "Please describe your issue below".
Do I have to create a new variable and then work from there?
Any assistance would be appreciated.
Thank you!
