How to enable email sending and receiving at email properties in Madrid Personal Developer Instance

[Rajesh K B]

Hello,

I have Recently joined developer community and I am new to service now developer platform. I have a personal developer instance Madrid and I tried to enable email sending and receiving properties to learn about Email Configuration in service now platform but I could not enable it because its showing some disable symbol, Somebody guide me in this.

Could you please help me in this.

[Prateek kumar]

Did you check this?

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/reference-pages/concep...

[Rajesh K B]

Thank You for your response Pratheek kumar, I have seen this document before and I have tried to click the check box to enable Email sending and receiving configuration but that check box is showing form block mark (round color disable red mark). Help me to get this resolve

[Harsh Vardhan]

go to the email properties there you need to checked the check box email sending and email receiving as true . 

if you see the screenshot below i have enabled in my system  for email sending enabled and email receiving enabled

[Rajesh K B]

Hello Harsvardhan, I have Tried but see the below Image. 

I am facing this issue now. I couldn't enable it.