How to enable email sending and receiving at email properties in Madrid Personal Developer Instance

[Rajesh K B]

Hello,

I have Recently joined developer community and I am new to service now developer platform. I have a personal developer instance Madrid and I tried to enable email sending and receiving properties to learn about Email Configuration in service now platform but I could not enable it because its showing some disable symbol, Somebody guide me in this.

Could you please help me in this.

[Rajesh K B]

Can anybody suggest me how to fix this issue please.

[Prateek kumar]

Are you in the Global scope??

[Rajesh K B]

Yes now I am in the Global scope, Thank you for your response.

[Harsh Vardhan · Accepted solution]

change the application scope to global . 

or 

write  sys_properties.LIST in application navigator. 

and search for below two properties and set true

glide.email.smtp.active

glide.email.read.active

[Rajesh K B]

Thank you so much Harshvardhan Its working fine now. I will get back to you if I get any issues Thank you so much