How to enable IPv6 access on my ServiceNow PDI?

[Mei1]

Hi, I have a ServiceNow PDI. We can ping this PDI from a IPv4 machine, and we can use curl command to get incidents with REST API without any problem.

But when we use a IPv6 machine, we cannot ping this ServiceNow PDI and we cannot use curl command to reach it at all even using -6 option.

I searched on ServiceNow and found this article:

How to enable inbound IPv6 for an instance using a Service Catalog on Now Support
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1166209

But following the instructions in this article, in ServiceNow Support > Automation Store > Service catalog , I tried all catolog under it, there is no "Enable IPv6 for an Instance". 

The PDI is Xanadu release. Please advise how to enable the IPv6 access for this ServiceNow PDI. Thanks!

[Shaqeel · Accepted solution]

Hi @Mei1 

ServiceNow does not universally support IPv6 for all instances, especially PDIs.

You can confirm if your PDI supports IPv6 use a DNS lookup tool (such as dig or nslookup) to see if your ServiceNow PDI has an IPv6 (AAAA) DNS record. If no AAAA record exists, then IPv6 access is not supported for your instance.

Regards

Shaqeel

[Mei1]

Hi @Shaqeel , thank you for your advice! My PDI does not support IPv6.

Thanks for your help!

Mei