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How to enable Live Feed for tables?

AnotherNOWDev
Tera Expert

3 weeks ago - last edited 3 weeks ago

Previously there was a Business Rule called "planned task global events" which is now disabled as part of an update from ServiceNow.

 

Now, everytime someone makes a mention under specific tables of planned task the notifications are not going through.

 

What is the right way to enable Live Feed for tables or is it supposed as best practice to re-enable the business rule?

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Ankur Bawiskar
Tera Patron

3 weeks ago

@AnotherNOWDev 

-> don't enable that BR directly

things to check

-> check if the collection type dictionary entry has live_feed=false which is disabling this

-> as per this KB it doesn't work for new records and works only for existing records link 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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NityaB161013953
Giga Patron

3 weeks ago

Hi @AnotherNOWDev ,

 

How to Enable Live Feed on a Table

 

  • Update Dictionary Attributes: Navigate to System Definition > Tables, open your target table, and ensure the live_feed dictionary attribute is set to true. 
  • Add UI Actions: Configure UI actions like Follow on Live Feed and Show Live Feed so they appear on the form layouts and headers. 
  • Configure Table Notifications: Set up automated feed updates under Live Feed > Feed Administration > Table Notifications to trigger posts when specific record conditions are met.
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