How to enable Next experience UI for Agent workspace?

[Shiva prasad t]

currently my agent workspace is looking like this 

I 

I need to update it to look like this 

Note: The is instance is already upgraded to Tokyo version

[Laszlo Balla]

Check this post about the different steps involved with migrating to Configurable Workspaces from legacy Agent Workspace.

[MattSN]

You are probably looking for the new Service Operations Workspace,

https://docs.servicenow.com/bundle/tokyo-it-service-management/page/product/service-operations-works... 

[Shiva prasad t]

Hello @MattSN 

Actually, we are using agent workspace only not service operations

[MattSN · Accepted solution]

Hi @Shiva prasad t 

That's the issue. Agent Workspace is a Legacy feature. If you want the new workspaces that resemble closer to Next Experience you need a "Workspace Experience". If you are using ITSM, then the Service Operations Workspace is the new replacement for Agent Workspace.