How to enable Next experience UI for Agent workspace?

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Shiva prasad t
Tera Guru

‎01-03-2023 02:27 AM

currently my agent workspace is looking like this 

I aW.png

 

I need to update it to look like this N aw.png

Note: The is instance is already upgraded to Tokyo version

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MattSN
Mega Sage
Mega Sage
In response to Shiva prasad t

‎01-04-2023 04:20 AM

Hi @Shiva prasad t 

That's the issue. Agent Workspace is a Legacy feature. If you want the new workspaces that resemble closer to Next Experience you need a "Workspace Experience". If you are using ITSM, then the Service Operations Workspace is the new replacement for Agent Workspace.

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Laszlo Balla
ServiceNow Employee
ServiceNow Employee
In response to MattSN

‎01-04-2023 04:29 AM - edited ‎01-04-2023 04:29 AM

@MattSN is correct. The link I have provided above offers some guidance in transitioning from legacy agent workspace to configurable workspaces, such as SOW. There is no easy fix for that, consider this a mini-project.