How to enable or disable “New” button in related list based on State of records in experience UI.

[Rohan Madusanka]

The button "New" in related list should be enabled for users only if the status of record is in “Open” or “Need More Info” statuses. These records are in a custom table in Service Now and once the status changed to Submitted or Approval, this "New" button should be disabled.

[Community Alums · Accepted solution]

Hi @Rohan Madusanka ,

Please follow and replicate the below steps but as per your required buttons :

I removed my old reaction, I did not read correct. You should look at the Related list action:

Search for the New - Interaction (in your case search for your "New" )

Click on advanced view:

Add the following to the script condition:

&& parent.sys_class_name + "" !== "sn_hr_core_case" 

update:

Insert and stay.

Set the original one to inactive.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Hi @Rohan Madusanka ,

Any update to this ?Any follow-up required? if not

Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

[Rohan Madusanka]

@Sandeep Dutta could create duplicate UI Action with same name. but how can we write condition to check status in the condition? Couldn't find any docs or tutorial regarding conditions.

[Community Alums]

Hi @Rohan Madusanka ,

That's sounds like a another question which you need to raise .

Your original question is answered , Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep