How to enable the email client and autopopulate the To: field??

naveenmyana
Giga Expert

Hi,

How to enable the email client on the requests form and also I need to populate "To" address with the" Requested For" email address...Please help me out how can i resolve this one..

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Thanks,

Naveen

1 ACCEPTED SOLUTION

Just add the field name in To field of the template without inside bracket.



Example :


Use caller_id   instead of ${caller_id}


View solution in original post

30 REPLIES 30

Hi Shubhpreet,



Please refer this screenshot...eee.PNGewef.PNG


hi naveen


instead of current plx write ${u_requested_by}   it will work,


PLZ mark this correct if it resolved your issue or feel free to ask if u still have any queries.



Regards,


SHubh


Hi Naveen,


Please mark the answer as correct if it resolved your issue so that it can be helpful for others also.If you are still stuck with something please let me know ,so that we can fix it.


PLZ mark this correct if it resolved your issue or feel free to ask if u still have any queries.


Regards,


Shubh


Hi shubhpreet,



Thank you so much for your quick response..It worked out for me Actually I have used only field name here I.e. u_requested_by in To field


Mihir Mohanta
Kilo Sage

Go to section 4,2 of the below link



http://wiki.servicenow.com/index.php?title=Enabling_the_Email_Client#Creating_Email_Client_Templates...



In To field, add requested_for . (assuming requested_for is the name of the reference field to whom you want to send email )