Unable to change the field label

Akshay14
Tera Guru

I am unable to change the label of the field in the form in cmdb_ci_server form. I tried using saveral ways like Form design, Configure dictionary.

Appreciate any help.

Thank You in Advance.

1 ACCEPTED SOLUTION

Geoffrey2
ServiceNow Employee
ServiceNow Employee

Try deleting the old Label record and creating a new one. Or just create a new one on a child table (eg, cmdb_ci).


Labels are on the sys_documentation table.


I have fixed weird issues with labels by doing this before.


View solution in original post

11 REPLIES 11

Chuck Tomasi
Tera Patron

Have you tried right clicking the field label and choosing "Configure Label"?



You can also do this from the dictionary entry using the Labels related list at the bottom.



Introduction to Fields - ServiceNow Wiki



find_real_file.png


find_real_file.png


Geoffrey2
ServiceNow Employee
ServiceNow Employee

I can change the labels no issue.   Can you explain more about what you're seeing.   Maybe provide a screenshot?


Hi Geoffrey



Thanks for response.



I am also able to change Field label in Personal instance. But in dev instance I am facing this issue.



I am attaching the screen shots below.


I want to change the label of owned by field. I want to set label of this field as Senior Manager.


find_real_file.png


I tried it using form design. I changed the label of field but after I hit save button the new value is not reflecting.



Value before hitting the save button


find_real_file.png


Value after saving the changes


find_real_file.png


I also tried to change the label by using dictionary configuration and configure label.


What table are you trying to change the labels? This looks like a CI of some type.



Are there any errors? Have you checked the logs? Have you turned on debugging?



Debugging Tools Best Practices - ServiceNow Wiki