How to enable the email client and autopopulate the To: field??

naveenmyana · ‎07-20-2017

Hi,

How to enable the email client on the requests form and also I need to populate "To" address with the" Requested For" email address...Please help me out how can i resolve this one..

Thanks,

Naveen

Mihir Mohanta · ‎07-20-2017

Just add the field name in To field of the template without inside bracket.

Example :

Use caller_id instead of ${caller_id}

View solution in original post

Swarup Patra · ‎01-06-2024

Sure, here are the steps to enable the email client and autopopulate the To: field in ServiceNow: 1. Navigate to System Properties > Email. 2. In the System Property form, locate the property with the name "glide.email_client.default_to". 3. Set the value of this property to the email address you want to autopopulate in the To: field. 4. Click Save. 5. Now, navigate to System Properties > Email > Email Client. 6. Set the property "glide.ui.email_client_enabled" to true to enable the email client. 7. Click Save. Please note that the email address you set in step 3 will be autopopulated in the To: field every time you open the email client. If you want to autopopulate the To: field based on certain conditions or dynamically, you will need to create a script. nowKB.com