How to enable the New button for itil users on the catalog task

[nico2]

Hello Everyone, 

Need some help admins have the ability to create new tasks from the RITM record (see snapshot) but ITIL users do not have this button. Need help on how to enable this for the itil users. Any ideas would be great. 

[Nitesh Balusu]

Please do this. Go to the "write" ACL of "sc_task"

[nico2]

Hello Nitesh, 

Thank you for the info. I went to area you specified and the itil role is there see snapshot. 

[Nitesh Balusu · Accepted solution]

can you check the "create" ACL as well?

[nico2]

I went into the create acl this is the area where we should place the itil role. 

it only had the catalog_admin role. Once I did this the ITIL user has access to the new button. 

Testing right now. Thank you for your help.