How to enable the OOB info icon next to a custom field which is of reference type

SAS21
Tera Guru

Have a custom field 'Requester on Behalf' which is of reference type pointing to User table. How to enable the out of the box information icon that will preview the user's details ? 

3 ACCEPTED SOLUTIONS

Hello @SAS21 ,

 

This is a read-only field. That is the reason why the icon is not visible. Make the field editable and the icon will appear.

Or you can add the following attribute to the Dictionary record of this field:

readonly_clickthrough=true

 

Regards,

Robert

View solution in original post

@SAS21 

since the field is readonly the i icon won't be show. that OOTB behavior

make this property to false: 'glide.ui.reference.readonly.clickthrough' -> this will be a global change

add this in the field dictionary attributes if you want to show that

readonly_clickthrough=true

Reference field icon 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

@Robert H This works. Thank you for the help!

 

Its read only at the dictionary level. Its in the screenshot i have provided. 🙂 

View solution in original post

19 REPLIES 19

@Robert H This works. Thank you for the help!

 

Its read only at the dictionary level. Its in the screenshot i have provided. 🙂 

Hello @SAS21 ,

 

You are correct, I missed that small detail in the earlier screen shot. I have adjusted my answer.

 

PS: I did not even know that someone can mark their own message as the correct answer 🙂

 

Regards,

Robert

 

@Robert H 

😀Didn't notice i marked my reply as the solution. Thank you for the help!

@SAS21 

since the field is readonly the i icon won't be show. that OOTB behavior

make this property to false: 'glide.ui.reference.readonly.clickthrough' -> this will be a global change

add this in the field dictionary attributes if you want to show that

readonly_clickthrough=true

Reference field icon 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron
Tera Patron

@SAS21 

reference i icon shows for every reference field if it has value in it

Share some screenshots for your form where that field is there

If my response helped please mark it correct and close the thread so that it benefits future readers

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader