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04-11-2025 04:04 AM
Have a custom field 'Requester on Behalf' which is of reference type pointing to User table. How to enable the out of the box information icon that will preview the user's details ?
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04-13-2025 11:29 PM - edited 04-13-2025 11:43 PM
Hello @SAS21 ,
This is a read-only field. That is the reason why the icon is not visible. Make the field editable and the icon will appear.
Or you can add the following attribute to the Dictionary record of this field:
readonly_clickthrough=true
Regards,
Robert
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04-13-2025 11:33 PM
since the field is readonly the i icon won't be show. that OOTB behavior
make this property to false: 'glide.ui.reference.readonly.clickthrough' -> this will be a global change
add this in the field dictionary attributes if you want to show that
readonly_clickthrough=true
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-13-2025 11:36 PM
@Robert H This works. Thank you for the help!
Its read only at the dictionary level. Its in the screenshot i have provided. 🙂
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04-11-2025 04:43 AM - edited 04-11-2025 04:47 AM
@Dr Atul G- LNG does the OOB functionality works only on the dictionary override fields? and do we have to proceed with UI macro creation?
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04-11-2025 04:50 AM
Hi @SAS21
I’m not sure if UI macros work on the portal, but I do know that icons do not work on the portal.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
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Dr. Atul G. - Learn N Grow Together
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04-11-2025 04:23 AM - edited 04-11-2025 04:26 AM
Hello @SAS21 ,
Any new reference field will show the (i) icon by default without requiring additional configuration. You need to have selected something, of course, for the icon to appear.
Can you provide a screen shot of the populated reference field that has no (i) icon, as well as how you have configured its Dictionary record?
Regards,
Robert
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04-11-2025 04:39 AM
Hi @Robert H
We created a custom table that extends Incident table. And the field 'Request on behalf' is a custom filed which is of reference type. the value of 'Request on behalf 'is populated from the record producer
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04-11-2025 04:52 AM
@SAS21 ,
That's nice, but can you provide the screen shots I've asked for?