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04-11-2025 04:04 AM
Have a custom field 'Requester on Behalf' which is of reference type pointing to User table. How to enable the out of the box information icon that will preview the user's details ?
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04-13-2025 11:29 PM - edited 04-13-2025 11:43 PM
Hello @SAS21 ,
This is a read-only field. That is the reason why the icon is not visible. Make the field editable and the icon will appear.
Or you can add the following attribute to the Dictionary record of this field:
readonly_clickthrough=true
Regards,
Robert
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04-13-2025 11:33 PM
since the field is readonly the i icon won't be show. that OOTB behavior
make this property to false: 'glide.ui.reference.readonly.clickthrough' -> this will be a global change
add this in the field dictionary attributes if you want to show that
readonly_clickthrough=true
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-13-2025 11:36 PM
@Robert H This works. Thank you for the help!
Its read only at the dictionary level. Its in the screenshot i have provided. 🙂
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04-11-2025 05:26 AM - edited 04-11-2025 05:29 AM
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04-11-2025 05:46 AM
share the form screenshots where it's not coming
Ankur
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04-11-2025 09:08 AM
Thanks, the Dictionary record looks the way it should be.
Please also provide the other screen shot I had requested:
"Can you provide a screen shot of the populated reference field that has no (i) icon, as well as how you have configured its Dictionary record?"
Regards,
Robert
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04-13-2025 11:26 PM
This is the only configuration for the field at the record producer script end.
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04-13-2025 11:29 PM - edited 04-13-2025 11:43 PM
Hello @SAS21 ,
This is a read-only field. That is the reason why the icon is not visible. Make the field editable and the icon will appear.
Or you can add the following attribute to the Dictionary record of this field:
readonly_clickthrough=true
Regards,
Robert