- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-11-2025 04:04 AM
Have a custom field 'Requester on Behalf' which is of reference type pointing to User table. How to enable the out of the box information icon that will preview the user's details ?
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-13-2025 11:29 PM - edited 04-13-2025 11:43 PM
Hello @SAS21 ,
This is a read-only field. That is the reason why the icon is not visible. Make the field editable and the icon will appear.
Or you can add the following attribute to the Dictionary record of this field:
readonly_clickthrough=true
Regards,
Robert
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-13-2025 11:33 PM
since the field is readonly the i icon won't be show. that OOTB behavior
make this property to false: 'glide.ui.reference.readonly.clickthrough' -> this will be a global change
add this in the field dictionary attributes if you want to show that
readonly_clickthrough=true
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-13-2025 11:36 PM
@Robert H This works. Thank you for the help!
Its read only at the dictionary level. Its in the screenshot i have provided. 🙂
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-13-2025 11:36 PM
@Robert H This works. Thank you for the help!
Its read only at the dictionary level. Its in the screenshot i have provided. 🙂
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-13-2025 11:47 PM
Hello @SAS21 ,
You are correct, I missed that small detail in the earlier screen shot. I have adjusted my answer.
PS: I did not even know that someone can mark their own message as the correct answer 🙂
Regards,
Robert
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-14-2025 12:20 AM
😀Didn't notice i marked my reply as the solution. Thank you for the help!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-13-2025 11:33 PM
since the field is readonly the i icon won't be show. that OOTB behavior
make this property to false: 'glide.ui.reference.readonly.clickthrough' -> this will be a global change
add this in the field dictionary attributes if you want to show that
readonly_clickthrough=true
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-11-2025 04:59 AM
reference i icon shows for every reference field if it has value in it
Share some screenshots for your form where that field is there
If my response helped please mark it correct and close the thread so that it benefits future readers
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader