When agent is trying to close the incident ticket after resolved, following error shows.Has anyone come across this behavior before?I’d appreciate any insights into what typically causes this error during the closure process—whether it’s a client scr...
Hi Community, I am working on ServiceNow CSM Configurable Workspace and want to enable the "Create Knowledge" UI Action button for cases.Here’s what I have done so far:Navigated to System Definition > UI Actions.Filtered for the table: sn_customerser...
I am working in ServiceNow UI Builder and configuring a List Page Template. Currently, I have a list of records displayed on the page. My requirement is:When a user clicks on a record in the list (for example, the reference number or the row itself),...
unable to display catalog item in teams, however we are able to display it in virtual agent in portalthrowing this error "Sorry, this channel is not supported."
I created the following link for a URL from Arguments in filter navigator:/now/nav/ui/classic/params/target/u_reaa_list.do%3Fsysparm_query%3DGROUPBYu_sqt_id%26sysparm_first_row%3D1%26sysparm_view%3D It works for admins. The user has write permission ...
Let me provide more detail.I need to schedule a task to run weekly at a certain time on a certain day that go's to an\ assignee to complete some work. Once that work is complete and the task is closed, I need to send an email to a manager to let the...
Hello everyone,I was fortunate enough to participate in the recent events: Hacktoberfest, Community Week, and the #BuildWithBuildAgent Challenge. I'm very excited about the recognition! I wanted to check with the long-time community members and team ...
I need a list of options to remove the bundle of items which was added to the cart via Order Guide. Base Service Dependency Some catalog items rely on a mandatory underlying service or subscription. This base service must always be charged once per u...
Hi all,I'm unable to assign the agent to my tasks in the dispatcher workspace ,sometime I can't see the white space and even if i have white space and skills are matched unable to assign them -Auto assign and assignment assistance is not working fo...
Hi Friends, Does anybody know why list view shows only 20 records when we group by any field even when Show is set to 100 records per page? When I remove group by that configuration is honored but doesn't work for group by.
In Ui builder can we get the tabs configured as the image showed above ?The requirement is to show all the child tasks as tabs for the individual to work simultaneously even related list to show as this instead of tabs inside of the record. How can i...
Hello, I want to create a widget in portal with iframe tag. Within that widget I put html <iframe and I use an external website( for test I'm putting www.youtube.com.However it doesn't work and the video is not showing up.I believe the error is cause...
hi Team,1. Current State (As-Is)A Service Catalog item uses a List Collector to manually select multiple users.The selected users are processed in a Flow Desinger /Integration where:User identifiers (UPN/email) are passed as comma-separated values.An...
We created scoped application in studio then we used form design to create some fields in the scoped table. The fields that I created starts with 'u_' prefix why is that? Shouldn’t have ‘x_’ prefix instead of ‘u_’?Then we created one more field using...
Hi All, I’m working with Automated Test Framework (ATF) and had a question regarding its default rollback behavior. As per my understanding, ATF automatically rolls back all database changes after a test execution. Is there any supported way to disab...
