How to exclude Externals users from all notifications?

Varun Sai
Tera Contributor

We have a requirement to exclude external users from all the notifications. We recently figured it was sending the email notifications to external users matching with the common name like a user with name - James Cameron can have 5 user profiles and some of our scripts are written to get the name instead of the user ID or email address. 

Since there are many notifications, would like to know if there is an easy way to exclude sending to external users when added to watchlist of comments.

 

Any help is appreciated.

1 REPLY 1

Amit Verma
Kilo Patron
Kilo Patron

Hi @Varun Sai 

 

You can refer below link for your requirement :

https://www.servicenow.com/community/service-management-forum/how-to-disable-outbound-email-restrict...

 

Thanks and Regards

Amit Verma


Please mark this response as correct and helpful if it assisted you with your question.