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How to Exclude GOSG team from the escalation button

PRADEEPREDDY GU
Tera Expert

‎07-23-2024 06:53 AM

Hi Can anyone help me on this

GOSG team that they would like to be excluded from the Incident Escalation Button email notifications that are being triggered as well as if we can remove the button for their queues.

PRADEEPREDDYGU_0-1721741521074.png

how to exclude from a particular group

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