How to extract Assignment group from Catalog Item to SCtask assignment group

[Sid2024]

Hi

Can you please assist with extracting the assignment group from a catalog item to set it as the assignment group for an SCTask?

Once a user selects the assignment group, this information should be captured from the RITM and assigned to the SCTask assignment group.

The General Service Request is an SCTask selected from the Select Request Template.

The Assignment Group is a reference field that obtains its information from the sys_user_group table and is named

assignment_group.

SCtask assignment group

[Ramkumar Thanga · Accepted solution]

Hi @Sid2024 

Let me know if you face any difficulties. 

Please mark the solution as correct if it works for you.

Thanks!

Ramkumar

[Ramkumar Thanga]

Hi @Sid2024 

Write a before business rule with the following script with appropriate conditions to make it run only for the specific catalog item(if needed).

Script:

var groupValue = '';

           var set = new GlideappVariablePoolQuestionSet();

           set.setRequestID(current.request_item);// requested item sys_id

           set.load();

           var vs = set.getFlatQuestions();

           for (var i=0; i < vs.size(); i++) {

               if(vs.get(i).getLabel() == 'Assignment group' &&  JSUtil.notNil(vs.get(i).getDisplayValue()) ) {

                           groupValue =vs.get(i).getValue();

               }

}

current.assignment_group = groupValue;

OR

In the catalog task activity of the workflow write down advanced script like

task.assignment_group =current.variables.AssignmentGroupVariableName;

Use the variable names in place of bold text as per your need.

Please give a try and let me know if you face any challenges.

Thanks!

Ram

[Sid2024]

Hi Ram

Thanks for the reply...

I created a business rule and added your script , still no joy 

Thanks

Sid

[Sid2024]

[Ramkumar Thanga · Accepted solution]

Hi @Sid2024 

Let me know if you face any difficulties. 

Please mark the solution as correct if it works for you.

Thanks!

Ramkumar