How to fill target in the sys_email record when we are creating RITM using Cart API?

[hanaphouse]

We have this issue for awhile and want to know why the target field is not populated with this script and the attachments are not associated to the RITM?

I have the advanced inbound action script below:

(function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {

    var cart = new Cart();
    cart.initialize();
    item = '3bc821e41b3f901021adfeeccd4bca6c';
    var ritm = cart.addItem(item);
    cart.setVariable(ritm, 'description', email.body_text);
    var screquest = cart.placeOrder();

})(current, event, email, logger, classifier);

Here's the result:

[Kieran Anson]

Hi,

As you're not using the "current" object, SN doesn't implicitly know what record you're wanting to set. You can set the target as below:

Note I've moved you to using the modern sn_sc.CartJS script as the Cart API is deprecated!

(function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {

	var cart = new sn_sc.CartJS();
	var request =
		{
			'sysparm_id': '3bc821e41b3f901021adfeeccd4bca6c',
			'sysparm_quantity': '1',
			'variables':{
				'description': email.body_text,
			}
		};
	var cartDetails = cart.orderNow(request);
	//assuming two-step is off
	sys_email.instance = cartDetails.request_id;
	sys_email.table = "sc_request";

})(current, event, email, logger, classifier);

[hanaphouse]

Tried running this modern cartJS() but it is returning an error:

Here's the error:

[Kieran Anson · Accepted solution]

I believe the quantity is mandatory and is resulting in your NullPointer

'sysparm_quantity': '1',

[hanaphouse]

Thank you. Looks good to me now - just had a minor change used sys_email.target_table instead of sys_email.table:

sys_email.instance = cartDetails.request_id;
sys_email.target_table = "sc_request";

My next question was how to get the RITM number instead of the REQ.