how to filter a list based on the class of the configuration item

sofianemahe
Tera Contributor

 

Hi

Can any one please tell me how to filter a list based on the class of the configuration item

For instance, I want to filter incidents where the class of the configuration item is "Windows server"?

ServiceNow doesn't allow mw to select the field class of the configuration item (see attachement)

 

Thank you

 

 

1 ACCEPTED SOLUTION

Brad Bowman
Kilo Patron
Kilo Patron

Do you have another entry below this for Configuration item fields, like this?

BradBowman_0-1737662110543.png

If you are not seeing any of these => entries, at the bottom of the list do you have the option to Show Related Fields?

 

View solution in original post

2 REPLIES 2

Brad Bowman
Kilo Patron
Kilo Patron

Do you have another entry below this for Configuration item fields, like this?

BradBowman_0-1737662110543.png

If you are not seeing any of these => entries, at the bottom of the list do you have the option to Show Related Fields?

 

sofianemahe
Tera Contributor

Thank you Brad 

is it working fine now