How to Filter only sc_req_items in the Approval widget on the ServicePortal

[Peter Williams]

Good day everyone,

i am looking for how i can only display sc_req_items in the Approvals widget for the ServicePortal view.

I want to not display the CHG or any other approvals but just the RITM ones.

Tried to clone the widget and modify the code but nothing seem to work

any help will be great.

[J Siva]

Hi @Peter Williams 

You need to make changes in the client script, server script and header menu item script.
PFB.
1. Clone the "Approvals" widget

2. Edit server script of the widget by adding the below highlighted line.

3. Edit the client script.

4. Edit the header meny item script.

Output:

Hope this helps.
Siva

[Peter Williams]

This is amazing i will try it out and let you know 

[J Siva]

Sure 👍

[Peter Williams]

ok so i was able to get all the steps done, it half worked.

the menu when you like on the Approvals shows just the RITM but when you click on View All approvals the CHG is still appearing