How to find Incident generated using Inbound Email Action or Record Producer?

[VIKASM535239375]

How to find Incident generated using Inbound Email Action or Record Producer?

If  Inbound Email Action  How can we find Inbound Email Action Name from Incident created or Email in Zurich version

[Dinesh Chilaka]

Hi @VIKASM535239375 ,

ServiceNow uses the dedicated  sc_item_produced_record table to track and identify records created via Record Producers.
If my response helps, mark it as helpful and accept the solution.

[VaishnaviK3009]

Hi @VIKASM535239375 !!

1)Identify if the Incident was created by Inbound Email Action

Check the Email record

1. Navigate to System Mailboxes → Inbound → Received

2. Find the related email

3. Open the email and check:

   • Target table = incident

   • Target record = Incident sys_id

This confirms the Incident was created from an email.

2)Identify if the Incident was created by Record Producer

 Check the Record Producer field

• Open the Incident

• Look for Record producer field

If populated → the Incident was created using a Record Producer.

Mark this as Helpful if it clarifies the issue.
Accept the solution if this answers your question.

Regards,
Vaishnavi
Associate Technical Consultant