How to find the sender of the email.

[Sandhya Karutu1]

We have some junk emails coming to our instance. We want to figure out the sender of the email. Please let me know if there is a way to find the sender of the email within service now

Thanks,

[DrewW]

If you look in the email log there is a header field that has the message headers.   Thats about as close as you are going to get.

[tony_barratt]

Hi Drew/Sandhya,

You can specify a value for glide.pop3.ignore_senders which will cause email from specific senders to be ignored, which can be useful in suppressing spam.

Email Properties - ServiceNow Wiki

glide.pop3.ignore_senders

Ignore mail from these senders. Use the name before the @ sign. (comma-separated)

Specifies the comma-separated list of senders that cause the instance to ignore an email message. Enter only the name before the at sign (@). Type: string Default value: mailer-daemon, postmaster Note: If the Email Filters plugin is activated, the Ignore sender email filter overrides this property. The property does not appear on the Mail Properties page when email filters are enabled (starting with the Eureka release).

Plus properties glide.pop3.ignore_headers and glide.pop3.ignore_subjects can be deployed in a similar fashion.

Best Regards

Tony

[tony_barratt]

Actually, Drew I guess you answered Sandhya's question.

So I hope all the additional stuff relating to spam is at least interesting!

[DrewW]

Well I did find the email filtering links interesting.   Its been some time since I have looked at it and it looks like there are improvements.