Hi Team,
There is a situation where the knowledge articles are duplicated. Based on one KB number there are 2 Knowledge articles. Duplicate knowledge articles number records belong to the different Knowledge bases.
For example.
KB0000001 and knowledge base is ABC.
KB0000001 and knowledge base is: DEF.
I have confirmed with the support team that it is the rare and expected behavior as the articles belong to different knowledge base.
For this we have written before insert business rule and succeeded to create a unique ticket number after article get created.
But the challenge is this issue happened in PROD. There are mostly 140 duplicate ticket numbers with different articles. I need help to resolve this issue and there is no chance of deleting the existing duplicate tickets. What will be the other alternative to solve this issue.
Note: Duplicates are articles ticket numbers not the article content.
I kindly wait for the response from you. Thank you in Advance.
Best Regards,
Nageshwari P.
