How to force Tablet Mode on Desktop Browser? (Helsinki)

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Vespertinus
Tera Expert

‎11-22-2016 09:00 AM

As written on docs the $tablet.do URL does not work anymore with Helsinki.

I am not looking for $m.do, that is working fine for Mobile Interface.

How to force Tablet Mode on a Desktop Browser to check some development?

Thx and br

Vesp

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Dave Smith1
ServiceNow Employee
ServiceNow Employee
In response to Vespertinus

‎11-22-2016 10:17 AM

Correct. There are now only two modes:


  • desktop
  • mobile


What's slightly confusing is how they are displayed: it's a combination of the client environment and client device.   These are the combinations:


  1. browser on desktop = use DESKTOP
  2. browser on tablet = use DESKTOP
  3. browser on mobile phone = use MOBILE (i.e.: $m.do)
  4. app on mobile = use MOBILE
  5. app on tablet = use MOBILE
  6. app on desktop = doesn't exist.


So you can see the tablet is slightly torn between the mobile and desktop versions, depending upon how the instance is accessed.


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Vespertinus
Tera Expert

‎11-23-2016 12:33 AM

Thx for clarification. But i am still confused that this is still mentioned in documentation for Helsinki Version (Tablet browser interface) since thiis is only valid for instances that have been migrated to Helsinki. And there seems not to be any way to enable it afterwards.


So as you said:



  1. browser on desktop = use DESKTOP
  2. browser on tablet = use DESKTOP


So it makes completely no difference for UI16 if its used on tablet or desktop browser and all features can be used...is this correct?



Thx and br


Vesp


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Dave Smith1
ServiceNow Employee
ServiceNow Employee
In response to Vespertinus

‎11-23-2016 01:57 AM 

vespertinus wrote:


So it makes completely no difference for UI16 if its used on tablet or desktop browser and all features can be used...is this correct?

Correct - provided the tablet is using a browser. If using the mobile app on a tablet, you'll get the mobile view.



The idea was to consolidate down four potential interfaces into a smaller number, throwing more effort into a smaller number of screens than spreading it across a different number. Rather than try to develop for the mobile browser, the mobile app was released, which has less device restrictions than a browser.



Just a footnote: although you mention "all features can be used" there is still a limitation on both environments when it comes to scripting: scripts should be marked for desktop/mobile (or both) since they may contain some methods and API calls that are environment-specific. Flicking a desktop script to "mobile" means it'll be available to mobile users, but that's no guarantee the script will actually work - it needs to be carefully checked for mobile-safe routines.



https://developer.servicenow.com/app.do#!/api_doc?v=helsinki&id=c_MobileGlideForm_API   - for more information, if it helps.