How to force the re-calculation of an SLA?

[Joey Day]

We have an SLA that is retroactively calculated based on a "Received Date" (Retroactive = True and Set Start To = Received Date). When the Received Date is edited, the SLA doesn't get cancelled and re-created. How can I force the cancellation and re-creation of the SLA whenever that Received Date changes?

[manikorada]

Joey Day,

Have a business rule to run on your conditions met and have the the script as :

new TaskSLAController(current).run();

[CharlesGriff]

Hi Joey

Did you manage to get this working by any chance? I have a similar situation where I need to re-calculate the start time of my SLA's based on an appointment date/time field on my work orders.

Regards