Hi @soumya17 ,
created script and call it on the sysid field on the module.
1. Script Include:
var getMyGroupIncidents = Class.create();
getMyGroupIncidents.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getIncidnets: function() {
var users = [];
var groups = [];
var incidents = [];
var gr = new GlideRecord('sys_user_grmember');
gr.addQuery('user', gs.getUserID()); //get logged in user sysid
gr.query();
while (gr.next()) {
groups.push(gr.group + '');
}
var grMem = new GlideRecord('sys_user_grmember');
grMem.addQuery('group', 'IN', groups); //add group sysid
grMem.query();
while (grMem.next()) {
users.push(grMem.user + '');
}
var inc = new GlideRecord('incident');
inc.addQuery('caller_id', 'IN', users);
inc.query();
while (inc.next()) {
incidents.push(inc.sys_id + '');
}
return incidents;
},
type: 'getMyGroupIncidents'
});Screenshot:
2. Create a module and call above script include on it.
javascript:new getMyGroupIncidents().getIncidnets()
Please take a look in this POST
To find list of incident opened by people in the group you need to do this
Use the below code:
Created a Script Include
Name = groupMember
Client Callable = true
Script
var groupMember = Class.create();
groupMember.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getMember: function(grmember){
var mbrs = "";
var gr = new GlideRecord("sys_user_group");
gr.get("name",grmember);
var grmember = new GlideRecord('sys_user_grmember');
grmember.addQuery('group', gr.sys_id);
grmember.query();
while (grmember.next()) {
mbrs += grmember.user.user_name.toString();
if(grmember.hasNext())
mbrs += ",";
}
return mbrs;
},
type: 'groupMember'
});
In your Incident List
Created By is one of javascript:new groupMember().getMember("Service Desk");
Instead of Service Desk, you can give the group name of your choice and it will pull all the members of that group. and when you run the condition it will show you the list of incidents opened by people in the group(in this case it will show all incident created by group member of service desk)
Please Accept the solution, if it has answered your query!
