How to Get Catalog Item Variables on an Approval Notification for a Catalog Task

[cnharris1]

Good evening,

My organization wants to send out approval notifications on certain catalog tasks, which I have that part working. However, on the approval notification, the catalog item variables are missing and I'm not sure why. I'm using the OOB Email Script for notifications: 

Here's the Email Template I'm using:

And here's a copy of the approval notification, ensuring that I'm using the correct template:

I know I'm missing something because it works if I send out an approval notification on a RITM approval but not on the Catalog Task Approval.

Thanks in advance!

Best regards,

cnharris

[Allen Andreas · Accepted solution]

Hi,

This is because the variables are associated and linked from a core level at the RITM level.

When you're doing this from the sc_task level and trying to use those same scripts, it's still thinking it's the RITM level when it's not because that's how they're built.

You can try to adjust line 3 in your mail script to:

current.sysapproval.request_item

This is all assuming that this notification is on the approval table and the record being approved is a catalog task.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[cnharris1]

Thanks for responding Allen!

That's exactly what I was missing! The approval notifications on catalog tasks are working as expected now, listing out all of the catalog variables.