How to get Dependent Fields to work correctly in Service Portal

[zachp1]

I made a choice list dependent on another field to generate the correction options based on question type. It works when adding records from the tables, but the options don't render correctly in my widget in the Service Portal using a modal window and 'widget-form' widget.  

These are the choices.

This is what it looks like from the tables, showing the correct options.

And here it is in the my widget in Service portal showing all options, and not showing the correction options dependent on the question type.

Any insight on why this occurs, or any work arounds, would be very beneficial.

Thanks in advance!

[Chandu Telu]

Hi zachp

Can you please check the below links it's may help you

Dependent Variables in Service Portal do not reload on values when changed

[Chandu Telu]

Dependent Date Field in Service Portal

[zachp1]

Hi,

I looked at your links but still cannot fix the issue.   The issue seems to be that I am using a referenced field as a dependency but the issue only appears in the widget in the service portal.

[Vikram3]

Hi Zachp,

Was it resolved. Can you please share the steps you've done. I am facing the same issue.