How to get record producer name in incident form

[raj149]

Hello Experts,

I wish you good health .

From the incident module it isn't possible to in an easy manner to determine which self-service portal form was used to that specific incident. we can not see which forms were used to create which incidents.

How to get record producer name in incident form ...?

There is one table sc_item_produced_record this will store all incident data but there is no recent data in this table .

How to achieve this  ...?

Best Regards,

Raj

[Community Alums]

Hi @raj149 ,

If you want to populate it on the short description :

current.short_description = "Catalogue Name : "+cat_item.name;

[raj149]

Hello @Community Alums 

This is not for one record producer . if any user created an incident from portal then record producer name need to display in incident form . In incident form i have created one field (Record producer).

how to achieve  this ..?

Best Regards,

Raj.

[priyasunku]

Hi @raj149 

In the record producer script you can map your catalog name to that incident field.

current.u_record_producer='Record Producer Name'

If my answer solved your issue, please mark my answer as ✅Correct & 👍Helpful

[raj149]

Hello @priyasunku 

in future any one creates new record producer then that RP name will not display correct ..