How to get report of incident where Priority was changed

[Ritesh kumar si]

I want to get reports of incidents where Priority was changed for some particular groups. Report should include Old value and New value both.

I tried using metrics but that only gives the current value when changed. Also tried creating Database view using metrics and history tables but that was not giving proper data, since history is not reportable directly and is not preferred for reporting please help on this.

[mallikharjuna s]

seems it does not work, can you please put a screenshot of filter conditions please

[Tsura Andreeva]

Take a look at my previous response on the filter, if you dont have the Incident Priority Change Definition, you should contact your sys admin to created it for you.