How to get response back from slack in servicenow ?

[ujjwala_678]

Hello Experts,
I have a request to send approval request to slack which shows two buttons i.e "Accept" and "Reject". When user click on that button response should send back to service now and corresponding request should be updated with response and comments will be updated

I am able to create button's but how to send response back to service now on that part I stuck and how to update the comments with user response

Could anyone suggest me anything on this?

Thank you in advance!

[Dr Atul G- LNG]

Hi @ujjwala_678 

https://www.servicenow.com/community/itsm-forum/slack-and-servicenow-integration/m-p/640261

https://www.servicenow.com/community/now-platform-forum/slack-integration-using-slash-command/m-p/11...

[Amit Verma]

Hi @ujjwala_678 

Could you please elaborate on your integration approach ? Did you integrated it using Slack REST API ? Also, on ServiceNow end, any configuration you did ?

Thanks & Regards

Amit Verma

[ujjwala_678]

hi @Amit Verma ,

I have created a subflow to post message in slack channel using 'Post actionable message'  , the message displays two buttons accept or reject
i want to fetch user response on those two button and that needs to be updated in the comments section of the record

Thank you,

[Amit Verma]

Hi @ujjwala_678 

Thank you for the clarification. You need to configure Inbound Decisions to get the response from "Post an actionable Message". You need to do the below configuration :

1. In the Condition, ensure that you specify the value of Action ID as the action ID which you have configured for the Outbound configuration. You can specify other conditions as per your requirement.
2. In Answer, select the subflow you had configured.

Refer the official documentation on the below links and you should be good to go :

https://docs.servicenow.com/bundle/vancouver-integrate-applications/page/administer/integrationhub-s...

https://docs.servicenow.com/bundle/vancouver-integrate-applications/page/administer/integrationhub-s...

Thanks & Regards

Amit Verma