How to get response back from slack in servicenow ?

[ujjwala_678]

Hello Experts,
I have a request to send approval request to slack which shows two buttons i.e "Accept" and "Reject". When user click on that button response should send back to service now and corresponding request should be updated with response and comments will be updated

I am able to create button's but how to send response back to service now on that part I stuck and how to update the comments with user response

Could anyone suggest me anything on this?

Thank you in advance!

[ujjwala_678]

Hello @Amit Verma 

Thank you for your inputs on this. I am following the official documentation and implemented the similar steps...bt when I am clicking on the button from slack i cannot see any update in comments section for particular record

Is there anything I am missing in the configuration part?

I have configured outbound configuration and inbound decision for the same but the second subflow is not at all running

Thank you 

[Amit Verma]

Hi @ujjwala_678 

Have you created a copy of the default subflow, Respond to Slack Approval Action, and configured it as per your requirement ?

Please refer the below link and check if you have your configuration being done as shown in the example section "Post an Approval Message" in this link.

https://docs.servicenow.com/bundle/vancouver-integrate-applications/page/administer/integrationhub-s...

Thanks & Regards

Amit Verma

[ujjwala_678]

Hi @Amit Verma ,
I have created a copy of that sub-flow and using it...when I am clicking on any of the buttons provided in the message, system is not triggering the second subflow

what could be the issue here?

Thank you

[Amit Verma]

Hi @ujjwala_678 

Can you please check if you have configured the action_id correctly ? Also, have you mapped the right subflow in the Answer field. The Inbound decision should look as below :

Thanks & Regards

Amit Verma

[ujjwala_678]

Hi @Amit Verma ,

I just verified the action_id is also matching with outbound configurations id....could it be scope issue?

i have my first flow in global scope and second in slack spoke?