How to get values from a event parameters and use them in a notification

matthew_hughes
Kilo Sage

I'm trying to setup a notification for when a certain catalogue item is completed. The catalogue item contains a list of business application that a user chooses to update. I've created a business rule that triggers the event:

matthew_hughes_0-1736519664875.png

 

I'm trying to use the following code to find any business applications that had been updated at the same time:

matthew_hughes_1-1736519764045.png

However, what I find is that nothing is being returned in the logs even though a business application has been updated through the catalogue item.

 

My email notification is using the Business Application table:

matthew_hughes_2-1736519970202.png

 

What I'm finding is that the ${u_business_owner} and ${department} fields are not getting updated:

matthew_hughes_3-1736520046347.png

If somebody can advise what I need to do to retrieve the values, that would be great.

 

 

 

16 REPLIES 16

@matthew_hughes 

I believe I have provided answer to your original question.

If my response helped please mark it correct as well so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@matthew_hughes 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader