How to get values from a event parameters and use them in a notification
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-10-2025 06:41 AM
I'm trying to setup a notification for when a certain catalogue item is completed. The catalogue item contains a list of business application that a user chooses to update. I've created a business rule that triggers the event:
I'm trying to use the following code to find any business applications that had been updated at the same time:
However, what I find is that nothing is being returned in the logs even though a business application has been updated through the catalogue item.
My email notification is using the Business Application table:
What I'm finding is that the ${u_business_owner} and ${department} fields are not getting updated:
If somebody can advise what I need to do to retrieve the values, that would be great.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-10-2025 05:33 AM
I believe I have provided answer to your original question.
If my response helped please mark it correct as well so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-17-2025 04:41 AM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader