We need to create an incident in ServiceNow

[amy18sanche]

Hi ,

In Outlook, we receive various security alert emails from "Microsoft Security" with subjects starting with "[SECURITY ALERT]". We need to create an incident in ServiceNow for each of these emails and assign them to a specific security team.

Could you please provide guidance on how to automate this process?

Best regards,

Amy

[Dr Atul G- LNG]

Hi @amy18sanche 

You can use the Inbound Email Action for this. You can create different inbound actions for different subjects, or if the subject is common, create a single inbound action and handle it accordingly. For assignments, you can use the Assignment Rule to automate the process.

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/notification...