How to give link in alert box using client script in service portal

[Nisha28]

Hello,

I have requirement if someone select incident from service portal and if the  escalation count on that  incident increase more than one then it should show a alert box that "incident is already escalated please click  here to know more about it ".

I have written a script include and calling that from client script to know the escalation count and showing that in alert it is coming correct but how to bring the link in it i am not getting .I have written the below code but it is taking complete text itself not coming as link.

var link1 = 'incident.do?sys_id='+newValue;
var link = '<a href = "'+ link1 +'"> </a>';
alert("Your Incident is already escalated and  If you want to know more ,please click" + link);
}

[Ankur Bawiskar · Accepted solution]

Hi,

update as this

var urlString = '<p><a class="web" target="_blank" href="' + "/incident.do?sys_id=" + newValue + '">' + "Click Here" + '</a></p>';

	g_form.addInfoMessage('Your Incident is already escalated  If you want to know more ,please click' + urlString);

Regards
Ankur

[Nisha28]

Thank you so much ankur it is working correctly

[Ankur Bawiskar]

Glad to help.

Please remember to mark responses helpful as well

[Hiranmayee Moha]

Hi @Ankur Bawiskar !

I do have similar kind of requirement.

If user select 'Yes' from the choice list, a popup will show with a link that says, Please raise a request to "XYZ Software".

I wrote a catalog client script:

function onChange(control, oldValue, newValue, isLoading) {

   if (isLoading || newValue == '') {

      return;

   }

   var yes = g_form.getValue('abc_application');

 if (yes) {

    var Url = 'link';

g_form.addInfoMessage("Please raise a request to 'xyz Software' in the catalog: <a href='" + Url + "'</a>");

}

}

The above code is not working. 

Kindly provide any solution.

TIA 

Hiranmayee Mohanta

[Ankur Bawiskar]

@Hiranmayee Moha 

can you post a new question for this as this is an old thread? tag me there and share all the details.