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02-11-2021 10:53 PM
Hello,
I have requirement if someone select incident from service portal and if the escalation count on that incident increase more than one then it should show a alert box that "incident is already escalated please click here to know more about it ".
I have written a script include and calling that from client script to know the escalation count and showing that in alert it is coming correct but how to bring the link in it i am not getting .I have written the below code but it is taking complete text itself not coming as link.
var link1 = 'incident.do?sys_id='+newValue;
var link = '<a href = "'+ link1 +'"> </a>';
alert("Your Incident is already escalated and If you want to know more ,please click" + link);
}
Solved! Go to Solution.
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02-12-2021 12:28 AM
Hi,
update as this
var urlString = '<p><a class="web" target="_blank" href="' + "/incident.do?sys_id=" + newValue + '">' + "Click Here" + '</a></p>';
g_form.addInfoMessage('Your Incident is already escalated If you want to know more ,please click' + urlString);
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-12-2021 12:28 AM
Hi,
update as this
var urlString = '<p><a class="web" target="_blank" href="' + "/incident.do?sys_id=" + newValue + '">' + "Click Here" + '</a></p>';
g_form.addInfoMessage('Your Incident is already escalated If you want to know more ,please click' + urlString);
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-12-2021 01:21 AM
Thank you so much ankur it is working correctly
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02-12-2021 01:34 AM
Glad to help.
Please remember to mark responses helpful as well
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-12-2025 04:53 AM
Hi @Ankur Bawiskar !
I do have similar kind of requirement.
If user select 'Yes' from the choice list, a popup will show with a link that says, Please raise a request to "XYZ Software".
I wrote a catalog client script:
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05-12-2025 05:05 AM
can you post a new question for this as this is an old thread? tag me there and share all the details.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader