How to give write access for standard change templates?

hemanth16
Tera Contributor

‎03-03-2022 01:28 AM

I need to give access for Itil user to edit the standard change template 

Any suggestions ?

 

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Pedro Grilo1
Mega Sage

‎03-03-2022 01:31 AM

Hi,

 

I believe the change templates should not be edited directly.

Instead, they should go through the modify process described on the docs:

https://docs.servicenow.com/bundle/sandiego-it-service-management/page/product/change-management/task/manage-standard-change-template.html

 

I hope it helps!


Pedro

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hemanth16
Tera Contributor

‎03-03-2022 01:38 AM

Hi Pedro I can modify only one time when user I selected this template can I edit this one in form ?

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Pedro Grilo1
Mega Sage
In response to hemanth16

‎03-03-2022 02:05 AM

Hi!

 

It is stored in a specific format as for any other template in the platform. Not a typical form field having a dictionary entry.

You can look at sys_template table and find your template there. On the sys_template record you will have a template field with the definitions.

 

I hope it helps!

Pedro

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