How to handle error if we are not receiving data from 3rd party or data is not out going in ebonding

[Priya Singh 2 2]

Hi Team,

We have got requirement to do e-bonding integration between 2 service now instances by using flow designer, however I am unable to find a way to store logs if in case data is not coming to our instance or not going from our instance (Any error occurs in between), how we can handle it in integration hub/flow designer?

Thank you in advance!

Please do needful 

[Dr Atul G- LNG]

Hi @Priya Singh 2 2 

Greetings!!

Any error means, not a right code from API.

You can use error handler

https://developer.servicenow.com/dev.do#!/learn/courses/utah/app_store_learnv2_flowdesigner_utah_flo...

[Priya Singh 2 2]

Thank you for your quick response, however my question is about if authentication failed from service now to 3rd party we use logs under script include when we use business rule but here we are using flow designer, how we will handle this situation? 

[Dr Atul G- LNG]

Hi @Priya Singh 2 2 

NOt exact , but a baseline

https://www.servicenow.com/community/itom-forum/authentication-failure-issue-in-flow-designer/m-p/93...

This post has 2 links, give a try.

[Priya Singh 2 2]

Hello Team,

My concern is that when we do e-bonding integration by using Business rule we put logs under script include for error handling, but our client asked us to use flow designer in place of Business Rule so how we will we doing error handling here to know if instances are connected fine or not ?