Hi,
How to configure/use a calendar or report so that on a particular day of the week, we can have a 20min slots to schedule a change request.
ie, the planned start date and planned end date should be selectable based on the available slots in this schedule.
We would require a calendar pop-up something like shown in the below picture except that we require it only on wednesdays and only between 3pm to 4:30pm
Hi @Pranavi07 ,
This is OOTB what we have in Change Management Module.
Have you tried conflict calendar functionality in the Change Module? This will exactly do what you are looking for.
All you need to do is set up the Maintenance and the Blackout schedule, based on this it will run the conflict (we have both Manual and Automatic conflict detection) and it will show you the next available slot based on your initial planned start and end date. In case there is conflict, you can change the planned start and planned end date accordingly. Below is the link to understand conflict detection functionality.
Hi @Pranavi07 ,
Based on what I understood, you can create maintenance schedule for the business service and set up multiple schedule entries with a span of 20 mins each upto 1& 1/2-hour time period. This will be updated in the conflict calendar accordingly. Screenshots attached below.
First create maintenance schedule and select source as - Business Service.
Create multiple schedule entries for 20 mins for a period of 1& 1/2-hour. Something like below screenshot.
This will create maintenance schedules with 20 mins in the conflict calendar.
Please mark helpful/like, if the solution is in line with your expectation.
Regards,
Gagan k
Hello @Community Alums ,
Thanks!
I tried the above mentioned approach. I created a new maintenance schedule , and then added few entries with 20 min slot. I first tried using source as "Business service" , this didn't work for me and I tried source as "Change request" and in the conditions I mentioned our required conditions.
Problems with this:
As I have mentioned, we don't use the field "Configuration item" on our form at all. we use "Business service" field (renamed it to service). and the conflict check can't run here and it shows a message like config item is mandatory to check for conflicts.
How do I make it work based on service instead of CI? Also, lets say we copied our service to CI (as all the services are child records of CI table), in this case conflict check works but the problem here is if we are creating two different change tickets with same CI, in different time schedules it is throwing conflict, what we want is whatever the CI might be (be it same or different) users should not be able to schedule their slot for different change tickets at the same time
lets say I create a test1 with ServiceNow HR as CI between 5pm and 5:20pm
and another person who might create a test2 with same CI servicenow HR should be able to schedule it in any other 20 min time slot between 5:20 and 6:30 but not the 5 and 5:20.
Could you help me here please?
