I set up Agent Workspace on my personal instance today as a test before I'll add it to our DEV instance. I want to edit the incident form used in Workspace. I mostly want to add some fields and change everything around a bit. From System UI - Forms I...
Hi , I have a customized table 'Accounts' which extends the task table . I have a requirement to add a new choice field 'Critical' in the 'Impact' field which is not present in the OOTB .and also i have to set up the priority matrix for this newly ...
Hi, I need help to figure out how to add historical or old tickets on portal currently we have a widget "My Tickets" which shows the number of Request/RITM/Incident and all But as soon as we close any incident or request from the list it disappear a...
Hi All, I need to grant user without admin role an access to see Email Log entries. I'm talking about these records, which appear in Email Log related list in Email form and showing for example what inbound rules processed received email. Is it possi...
We are getting tagged in Health Check for var url = document.URL.parseQuery(); as DOM manipulation issue. Looking for suggestions to replace 'var url = document.URL.parseQuery();' in client script
Morning We currently have the standard UI to resolve an incident. This puts the incident to resolved, makes the resolution tab active with mandatory fields and makes the journal comments mandatory. I understand the reason for the journal notes being ...
Hi all, The business need is that in a knowledge base, there are articles that expire after a certain period of time. We want to send an alert or notification to the contributor or manager to notify them when this happens. I am absolutely new to serv...
Hey hi expertise,I have doubt can u please solve its for viewsI have 2 views made for a Table New Car Dealers one is "Servicing Details view" for itil role users while other as "Servicing view" for mechanic role which i have createdfirst view for...
We have a need to map catalog item variables from an RITM to a change request record. Currently on our RITMs we have a related list for our change request(related request) so that someone can create a new change from the RITM. What we'd like to do ...
Hello. I wanted to understand why my two published Guided Tours are not visible when I attempt to configure auto launch? They are both on the same form, and SNOW recognizes there are two on the page, but they do not show up! Any possible reason why? ...
Hello Everyone,I have an inbound action that creates REQ and RITM and call an existing workflow. All thanks to this article from Mike Kaufman. What I want to do now is to include the Item Variables on the RITM and it's catalog task. I also want to se...
Hello experts, i'm trying reach this functionality: when supporter turns ticket to resolve/pending, assign it to him automatically by Onchange client script. We need this as a client script and not BR cause we want the supporter will see this change...
Hi All, Just want to confirm that i'm right in thinking that there are very limited controls on access to the platform REST API's? From my limited testing it seems like a user without any role can access the table POST API to create a record and a us...
Hi all, I've got a workflow that creates approval records for knowledge articles. This works great. I've got a group of users who are set up in the workflow and they can approve/reject just fine. I've noticed that if user A adds comments to approval ...
I have this requirement to -->Resolved incident should be closed after 72 hrs is there an out of the box business rule?
