HI,while using an ui action I face to strage issues:1. the "action.setRedirectURL(current);" does not do its job - I always leave the form after the change is done ...2. I'm using the g_form.submit(); as this one woks - using g_form.update(); a...
Hello All, I am stuck in an issue where I need to display an image on the landing console of Service Portal using OOTB Image Link widget. I have uploaded the image on db_image table with category as Service Portal with image source in place. Also, ha...
Hi I need to create MTTR report of incident table but I need to remove that time for which incident was pending state. Can I achieve it. Thanks, Saurabh
I am fairly new to Flow Designer as I build catalog items using Workflow. I have simple process that has the following steps. Customer open request and a Catalog Task is Created and assigned to the Procurement team to Review and fulfill.Once the 1st ...
Hi there, My colleagues and I have been working on a little project on our downtime - we're attempting to integrate the Reddit REST API with ServiceNow so we can put posts from the ServiceNow subreddit in a table. This is mainly to provide us with ...
I have used this link to implement auto complete functionality Define auto-complete attributes for all references to a table Its working fine in the native UI but in the service portal its not working.. Any help?
Hi TeamI have one requirementI have one UI Page for notify user it has to run continue here or it has to process background. how i can perform actions in background process after process completion it has to redirect to one url which some records. Co...
Hello, while working on a workflow, I need to get the approbation from the top manager who is in the XYZ group of the user for whom the item is requested for. My script can only check if the manager and the manager's manager are in the XYZ group. How...
We are integrating SNOW with a third party software. We would like to update "short description" field in Incident table with the messages comming from third party software. The whole message is made of special characeters/latters/digits ect and thr...
Hi, I had created workflow to send approval to user but the approval not generated.same things are working on the Personal Instance.but not on the client's instance. the workflow not attached to the Incident table. I gone through the link as https:/...
Hi, We're using schedule span to define start and end time. We've defined start and end time with a date as it is expected and set the "Repeats" to daily. Challenge we've now is, start date and end date are not updated everyday though we've set repea...
On the portal, Who can see "My approvals"? Some of them who are approvers are able to see it but some of them are not able to see even though they are the approvers. This user- Bernard Laboy has 59 approvals on the My approvals back end application b...
Hello, I have a problem with changing priority on incident when business criticality changes. I have used GlideAjax and now when i choose business service business criticality changes as well which is good but i have no idea how to make priority chan...
Working on ACLs to provide write access for a field on 'Location' table for role 'X'.By default all fields on 'location' table for role 'X' are read only. I want to make one field on location table for role 'X' to be editable. Please help me on this....
OK experts, I was looking at Script Includes(SI) and I noticed that some SI have: an 'initialize: function()' and some do not.some of SI have functions inside of 'initialize: function()' and some have functions outside of 'initialize: function()'. ...
