I am trying to add a UI Action button called "Cancel" on a new form (insert). I've tried this code below in the UI Action, but when the user clicks the button it still requires the user to fill in mandatory fields. I want the user to be able to j...
Hello, We are working on getting the Service Portal up, and have encountered a strange behavior. There is one container with a 12 section added, that contains the Breadcrumb widget. Below this container is another container that is a 12, and contain...
Hi Everyone, Is there a way to rollback to previous version? We are planning to upgrade from Helsinki to London. Just in case if there is anything goes wrong can we revert back to helsinki after upgrade was done. Thanks
I have found articles in how to pass variables from a Catalog Item to a Widget, but not the other way around (which we are trying to do).We have a widget that pulls asset information based on queries and displays it. I would like to be able to sele...
I have a new widget with an sn-record-picker that loads sys_user: <sn-record-picker on-change="c.changed()" field="c.data.profile" table="'sys_user'" display-field="'name'" value-field="'user_name'" default-query="active=true" search-fields="'name'...
Hi all,does anybody know if is possible to set default filter conditions on embedded lists? Embedded list wiki (Embedded Lists - ServiceNow Wiki)
Record producer defined to incident table Script: current.setAbortAction=true producer.portal_redirect = "?id=sc_home" Abort action works but it still navigates to the incident record. However sys_id is not available in incident table Expe...
Hi, Im having an issue with incoming mail being in iso-8859-1 format instead of UTF8. That means that the characters gets potentially garbled. For instance the subject can look something like this: "=?iso-8859-1?Q?From Glenn BTS?=" My question is if...
Hi, I have registered Oauth on my devinstanceA and I can get the access token from https://devinstanceA.service-now.com/oauth_token.do. But when I tried to get devinstanceB access token with devinstanceA client_id and client_secret. I got 401 error ...
Hi guys, I have created a Record Producer on sc_request table and in that record producer I have a location field of type select box with 4 choices, UK, Australia, USA and India. And I have 15 regions for each location. Based on location selected, a ...
We are using a modal to submit record producers but after selecting 'Submit' it changes to 'Submitted' and a message appears at the top of the Service Portal but the message only appears for a short while and you don't necessarily see if for long so ...
Hi, Can you trigger a workflow from a UI Action button? Or do I have to create a business rule to trigger the workflow? I found this and added it to the UI Action button, but it is not working. var id = '12345647891023456789123456789'; //sys_id of wo...
So I have a two part question, mostly surrounding ACLs. I have been messing around without for awhile, without much success in getting to do what I want. First, I created a table called "My Attachments". It contains three main fields: u_catalog_ite...
Hi guys, I have a question how to capture the duration from when a ticket is set to "On Hold" to now (the incident is still in "On Hold" state). I need to report the 10 longest On Hold incidents for the month. For example, I set one incident state to...
I went through this:You should be able to open up the Interceptor for change and set all the answer records to inactive.Navigate to System Definition>Interceptors and select the one for change (should be the one that has the Intercepts field as chang...
