is it a good practice or a bad practice to set the property "glide.sys.domain.use_record_domain" to true?
Hello, is it a good practice or a bad practice to set the property "glide.sys.domain.use_record_domain" to true? Regards, Reeba
Forum Posts
GlideAjax and onSubmit catalog client script
Hey everyone,Im having a difficult time with getting an onSubmit catalog client script to work properly. it is meant to validate the dates entered by the user. Im ramming my head into the wall trying to find out whats going on, so i thought that mayb...
24 time in portal date picker - change to am/pm
I have a date/time picker on one of my catalogue items. It's formatted in 24 hour when the user clicks the clock to enter a time. Can I configure this to show 12 hour time with am/pm ? This is the web portal service catalogue. I included a pic of...
Resolved! Assign task to Requested For user using the workflow script
Hi all, I would like to assign the catalog task to the Requested For user. In my workflow activity for task I added the script task.assigned_to = current.variables.requested_for; but it still assigns the task to the opened by user instead of requeste...
Resolved! I need to check that end date is after start date
I am currently trying to create a client script in a scoped application that will check that the end date is after the start date. The code runs however it runs regardless of whether the condition is met or not. What am I doing wrong?function onSubmi...
Annotation is not showing on tab.
I created an annotation to display on a tab of the Change Request form. I'm stuck. I've verified that the annotation type is active. I've added the annotation to the tab in the Form Design. When I refresh to verify the updates on my CR form, only the...
Resolved! Catalog Client Script On Change True/False Field Question
I have been working on this script for an hour or so, and I just can figure out what I'm missing. I have two fields on a record producer. One is "Does this question relate to Epic?" If they check the box (True), I want the script to fill a certain va...
Restrict Edit and Create from Toggle Template Bar
Hi,We recently upgraded from Fuji to Helsinki and the Change templates are now accessible through the 'Toggle Template Bar'. It allows users to EDIT and CREATE templates. We would like to restrict both actions for admins only. How can I hide th...
Catalog Task getting deleted automatically
Hi All, I am facing an issue. For an RITM I have a workflow. In that workflow there are multiple catalog task activities connected one after other. i.e. tasks will be created one by one. I have 5 catalog task activities. So 5 tasks should b...
How to create a dashboard which shows assigned tickets link and number of assigned tickets of logged in user.
How to create a dashboard which shows assigned tickets link and number of assigned tickets of logged in user.
Cannot make variables in variable set public
Hi ,I am trying to make a public cms page through which user will access a catalog item . I have tried this link :-ServiceNow KB: Making a record producer and catalog item public on a CMS page (KB0551300) This is working if I have variables defined i...
Resolved! Not able to open incident form incident number
Hi I am new to service now and doing some change on my incident form. Now When I want to look incident under open tab i.e. Incident --> Open . I am not able to open incident by clicking on incident number . Screenshot attached :-
Resolved! Blocking wildcard * at the beginning of a query in typeahead using a regexp (Istanbul)
Hello, We are facing big issues with (*)+keyword queries on typeahead search. (wildcard at the beginning of a word) The platform can't handle it, you can wait a very long time before erratic results appear. This may be corrected in Kingston but this ...
Resolved! Add Take me to the Instance Link in email notification
Hi Team, I have a query that while working on Email Notifications for Incident, there are some OOB Notifications defined. But I want to add a link as "Take Me To The Instance" under the email notification body text. Once any user click on that link i...
OneLogin SSO Integration
Has anyone used the OneLogin SSO with ServiceNow? I was looking at setting it up for a test but am unsure of what the proper settings are.
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