How to Hide a certain variable on the RITM ??

[Wendy Peterson]

I need to hide a Password variable on the RITM- There is No Task associated there is an integration with our AD server and it resets a password. The issue is the variable shows on the RITM for anyone to see it. Is there a way to hide 1 variable? I tried to set a UI Policy on the Request that said "applies to request items" but that didn't work. Any ideas?

Thanks

[Jace Benson · Accepted solution]

You can apply a catalog ui policy to just the Requested Item view.   Use that to hide the variable.

Ensure you're clearing out that field once you get the data from it.

[Wendy Peterson]

I tried doing one on the Request Item view but for some reason it's still showing up. I could maybe somehow clear it in the wf after the integration runs?

[Jace Benson]

Yea, clearing and hiding are different steps though.   You got this.

[Wendy Peterson]

Thanks I just cleared out the variable in the WF and we already hide Empty variables so now it's gone.. Thanks for the idea